Terms and conditions

Service agreement

By requesting or accepting transportation services from MY LIMO 4U, the passenger or customer agrees to the policies below and to the specific terms included in their quote or reservation.

Reservations and itineraries

One-way and round-trip airport and non-airport trips, as well as hourly service, are available. Please provide the pickup and drop-off street addresses or areas, along with accurate airline, flight number, flight time, and origin information for airport transportation. We strongly recommend booking at least 48 hours in advance. Service is available 24 hours a day, 7 days a week.

Passengers, vehicles, and luggage

Luxury sedans, SUVs, suburbans, passenger vans, stretch limousines, SUV stretch limousines, passenger buses, and shuttle buses may be used. The vehicle description indicates the general passenger capacity; large amounts of luggage may reduce the number of passengers who can fit. There is no additional per-person charge.

Extra stops

Hourly itineraries include unlimited unplanned extra stops within the booked time period at no additional charge while the driver is on-call. For one-way and round-trip itineraries, planned extra stops must be included when requesting a quote. Unplanned stops may be declined or charged an additional fee at the driver's discretion. Such fees are due when the stop is requested and are not a tip or gratuity.

Waiting, lateness, and no-shows

A waiting fee may apply when a passenger is more than thirty minutes late for an airport pickup or more than fifteen minutes late for another pickup. The hourly waiting fee is $60 for luxury sedans, $80 for SUVs, and $100 for 10-passenger limos, or any fraction of an hour. More than sixty minutes late is considered a no-show, and the pickup may be cancelled without a refund.

Payment, fees, and gratuity

Invoices may be sent through Square or PayPal. MasterCard, Visa, American Express, Discover, and PayPal are accepted. Highway toll fees are included in the quoted price; airport parking fees are not. A 20% service charge covers the fuel fee and standard gratuity. Additional fees may apply for extra stops, meet-and-greet service, and airport-related charges.

Cancellation and refunds

When a cancellation is made more than 24 hours in advance, any amount paid will be refunded. For cancellations made less than 24 hours in advance, MY LIMO 4U reserves the right to provide no refund. Please contact us, as a partial refund may be considered in certain situations.

Conduct and prohibited items

Alcohol consumption or possession is not permitted by anyone in the vehicle when any passenger is under 21 years of age. Illegal drug consumption or possession by any passenger is prohibited. Violating these terms may result in immediate termination of service for all passengers without a refund.

Lost property

MY LIMO 4U is not responsible for baggage, personal items, or anything else left behind by passengers. If an item is found, please contact us; a customer-paid trip to return it may be arranged.

Limitation of liability

Unless required by law, under no circumstance shall the transportation service provider or any other party involved in the booking be liable to compensate the passenger or customer beyond refunding the full amount originally paid to the service provider.

Questions about these terms or a specific reservation can be directed to info@mylimo4u.com or (832) 804-8610.